“Ranosys helped ComfortDelGro shift to digital operations in record-breaking time with a comprehensive portal backed by OutSystems’ modern capabilities”
One of the world’s largest land transport companies with a total fleet size of about 46,600 buses, taxis, and rental vehicles, ComfortDelGro is headquartered in Singapore with a strong international presence in China, the United Kingdom, Ireland, Australia, Vietnam, and Malaysia.
Formed in 2003 through the merger of two land transport companies – Comfort Group and DelGro Corporation, it has grown its network significantly with a global identity and operations. At present, it boasts a global workforce of 24,329 employees and is currently on a mission to achieve complete digital transformation.
Website : www.comfortdelgro.com
Industry : Transportation & Logistics
CHALLENGE
As mentioned above, ComfortDelGro Bus has a fleet of over 46,000 vehicles including buses, taxis, and rental cars. Yet, the organization was dependent on a basic paper-based mechanism where it booked orders via phone and manual data entries. As a result, it started facing the following challenges –
- Lack of coordination and communication between employees.
- Absence of a centralised repository of information including booking details and customer information.
- No proper mechanism to track bus bookings and completion of orders in real-time.
THE GOAL
ComfortDelGro Bus required a complete digital overhaul of its operations to streamline its internal functions and management. An easy-to-use digital portal would help in establishing clear lines of communication, enabling real-time monitoring of booking, and most importantly, providing a top-notch customer experience with a self-service portal.
The Results
Ranosys built an online digital portal with OutSystems for ComfortDelGro Bus called ComfortConnect which digitized its operations in a few months. Here are a few key features of the digital solution that helped ComfortDelGro Bus move from a pen-and-paper mechanism to an online solution –
- A digital solution with a user-friendly UI/UX that helps customers browse for available buses, book their buses/seats, and make their payments on their own.
- Robust B2B functionalities that allow differential pricing for different categories of customers looking to book vehicles for their business.
- A smart solution powered by OutSystems that allows real-time tracking of vehicles.
- A unified portal that features all the services of ComfortDelGro Bus - booking an entire bus, booking a single seat, reserving a bus exclusively for an organisation, and even deploying cycles for fitness enthusiasts - on a single platform.
- Similarly, different pricing for peak hours and distances covered by vehicles.
Highlights
- Ranosys was able to build ComfortConnect within a few months. Thanks to OutSystems, Ranosys was able to reduce 30-40% of the development time and resources.
- The digital portal is easy to integrate with third-party technology and the existing internal systems of ComfortDelGro Bus. This has helped in its seamless integration into the organisational operations.
- The implementation of this digital portal has resulted in better transparency, a higher level of customer satisfaction, and smooth management of the business.
Technology stack
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OUR SUCCESS STORIES
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